FAQ
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes, we offer international shipping to customers around the world. Please note that shipping costs and delivery times may vary depending on your location.
For more information have a look at our shipping page
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept a variety of payment methods, including major credit cards such as Visa, MasterCard, and American Express, as well as other secure online payment options.
We also have a payment plan option with Klarna & Paypal, see respective provider for more info.
WHEN WILL I RECEIVE THE TRACKING INFORMATION?
You will receive tracking information once your order is dispatched.
HOW CAN I TRACK MY ORDER ONCE IT'S BEEN SHIPPED?
You will receive a shipping confirmation email with a tracking number once your order has been shipped out.
You can also use this tracking number to monitor the status and delivery of your order.
WHAT IS THE ESTIMATED DELIVERY TIME FOR ORDERS?
Delivery times may vary depending on your item categories and availability. Also, your location and the shipping method chosen during checkout may affect the delay.
The final estimated delivery time will be announced in the shipping confirmation e-mail.
HOW DO I REQUEST A RETURN OR AN EXCHANGE?
You have the option to initiate a return or exchange by utilizing our Return Center.
Upon approval, you will receive a follow-up email containing comprehensive instructions on the steps to follow for your return process.
WILL I GET A REFUND FOR SHIPPING, DUTIES & TAXES?
When an item is returned, we do not refund the shipping fees, duties, and taxes that were paid upon the arrival of the original order.
HOW MUCH DOES RETURN COST?
This may vary for each order.
All returns must be made with our return portal.
All costs related to the refund will be deducted from the refund of the original purchase once the process is completed.
WHAT TO DO IF AN ITEM IS FAULTY?
For purchases made online, contact our Customer Service team at customerservice@jnorig.com. Please report it as soon as you discover the defect.
Please provide as many details as possible for us to best assist you, such as the order number, name of the faulty item, and some pictures.
A member of our Customer Service team will answer your request as soon as possible to help find the best solution.
HOW TO CONTACT CUSTOMER SERVICE?
To contact our Customer Service team via email at info@jnorig.com.
Please use the subject : CUSTOMER SERVICE
DO YOU HAVE A PHYSICAL STORE?
No, we currently don't have a physical store. You can purchase directly from our webpage.