Upon placing an order for a Made-To-Order garment, your payment will be processed immediately.

As a brand dedicated to sustainability, ensuring meticulous, eco-conscious production, your patience is greatly appreciated as we work towards a greener and more responsible future.

Every JNORIG piece is made with care and precision. Our production time, ranging from 3 to 8 weeks ensures that your garment is crafted to perfection. You'll receive regular updates about your order, guaranteeing complete transparency. This period includes the time required to assemble your order and prepare it for production. Please note that production will commence once the minimum order quantity is reached.

Throughout the production process, our dedicated customer support team will keep you informed about the status of your garment via email notification. You will receive regular updates, ensuring transparency and peace of mind during the process. Should you have any questions or concerns, please don't hesitate to reach out to our customer support team, who are here to assist you every step of the way.

We can offer some personalized customization options for select garments. Once we receive your order, we'll promptly reach out to discuss your customization preferences on a personal basis.

Upon completion of your order, you will receive a shipping notification via email. Your garment will be shipped via express service, and you'll receive a tracking number to monitor its journey.

We always prioritize the fastest available shipping option to ensure swift delivery. Delivery times may still vary based on your location.

Each of our products comes with its own set of specific care instructions tailored to ensure its longevity and beauty.
You'll find these personalized care instructions included with your garment.

At JNORIG, sustainability is at the core of everything we do. Our made-to-order model reflects this commitment by minimizing waste and producing only what is needed. By embracing this approach, we contribute to a more sustainable future for our planet while ensuring that each garment is crafted with care and purpose.

If you have any questions or require assistance during any stage of your order, our customer service team is readily available to assist you. Please reach out to our customer service department by sending an email with the subject "Made-to-Order" and your order number to customerservice@jnorig.com

Please note that JNORIG reserves the right to refuse or cancel any order for any reason. In the event of order cancellation by JNORIG, you will receive a full refund of the Purchase Price without interest, and no processing fee will be charged.

At JNORIG, we take great pride in the quality and craftsmanship of our products. If you're not entirely satisfied with your made-to-order purchase, please refer to our Returns and Exchanges Policy for detailed information. You can find this policy on the Returns page on our website.